Responsible Gaming at 1qqq

Our Commitment

1qqq believes gambling should be an enjoyable pastime — not a source of stress or financial pressure. We take responsible gaming seriously, and we provide real, working tools to help every player in Bangladesh manage their activity. This page is not a legal disclaimer. It is a practical guide you can act on today.

Responsible gaming at 1qqq means three things: we do not allow players under 18, we give every account holder the ability to set hard limits and cool-down periods, and we cooperate with players who need to step away entirely through self-exclusion.

Age Verification: 18+ Only

You must be at least 18 years old to register and play at 1qqq. This is a strict rule, not a guideline. During the KYC process — which is required before your first withdrawal — we verify your age using one of the following documents:

• National ID Card (NID)
• Passport
• Driving Licence

If your age cannot be confirmed, your account will be suspended until verification is complete. Any winnings generated by an underage account will be forfeited. KYC review takes up to 24 hours.

Self-Assessment: Is Your Play Still Fun?

Most players gamble recreationally with no issues. But patterns can shift without you noticing. Read through the list below honestly. If you answer "yes" to two or more questions, it may be worth taking a break or using the limit tools in the next section.

• Do you spend more than you planned before starting a session?
• Have you borrowed money or sold something to fund gambling?
• Do you chase losses — keep playing to try to win back what you lost?
• Do you feel anxious or irritable when you cannot access the site?
• Has gambling affected your work, studies, or family relationships?
• Do you hide your gambling activity from people close to you?
• Do you gamble to escape problems or negative feelings?

There are no right or wrong answers — this list is for your own reflection. If any item made you uncomfortable, the tools below are there for a reason.

Account Limits You Can Set

Logged-in players can apply the following limits directly from the Account Settings page. Increases to any limit take 48 hours to process (cooling-off period). Decreases take effect immediately.

To set any of these limits, go to Account → Responsible Gaming → Set Limits once you are logged in. If you need help navigating the settings, contact our support team at [email protected] or via 24/7 live chat.

Self-Exclusion

Self-exclusion is a stronger measure than a cool-down. When you self-exclude, your 1qqq account is closed and you cannot re-register for the duration you specify. We offer the following periods:

• 6 months
• 1 year
• 5 years
• Permanent (indefinite)

How to Request Self-Exclusion

1. 1
   Contact support directly Email [email protected] with the subject line "Self-Exclusion Request" or use the 24/7 live chat.
2. 2
   State your preferred duration Tell the agent which exclusion period you want. You do not need to explain why.
3. 3
   Confirm your identity We will verify your account details to make sure the right account is closed.
4. 4
   Exclusion is applied Your account is locked within 24 hours. Any pending withdrawals will still be processed to your registered bKash, Nagad, Rocket, or Upay account.

After a fixed-term exclusion ends, you must actively request account reinstatement — it does not reopen automatically. We also apply a 7-day reflection period before reinstating any account.

Protecting Minors

If you share a device with children or teenagers, we strongly recommend using parental control software to block access to gambling sites. The following tools are free and work on Android and Windows:

• Google Family Link — blocks app downloads and website categories on Android devices linked to a child's Google account.
• Microsoft Family Safety — filters websites and sets screen-time limits on Windows PCs and Microsoft-linked Android devices.
• Net Nanny — cross-platform filter that blocks gambling, adult, and other categories by keyword and URL list.

These tools are third-party services. 1qqq does not endorse or take responsibility for them, but we recommend using at least one if minors have access to your phone or computer.

Getting Help for Problem Gambling

If you or someone close to you is struggling with gambling, talking to a professional is the most effective step. The following resources provide free, confidential support:

These organisations serve international players. All of them offer online contact options, which is practical if you are based in Bangladesh and prefer to reach out in private.

Contact 1qqq Support

For any responsible gaming matter — setting limits, requesting exclusion, reporting a concern about another player, or asking a question about this policy — reach us through these channels:

• Live Chat: available 24/7 from the 1qqq website and mobile app
• Email: [email protected]

Responsible gaming requests are handled with priority. If you are in distress, say so at the start of your message and an agent will respond as quickly as possible.

18+ · Play Responsibly. Gambling involves financial risk. Only play with money you can afford to lose. If you feel gambling is becoming a problem, use the self-exclusion tools above or contact [email protected].